Legal Payment Records For DANA And QRIS
Our Legal policy explains how we connect account identity with payment records when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We may ask you to confirm account details when a payment record does not match the account information supplied during phone
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verification. This helps us keep a usable audit trail without treating a wallet name as proof of identity by itself. Payment access is offered where local law permits, and local eligibility can affect which rails appear for your account. We do not describe any payment method
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as a substitute for checking your own legal position. If a transaction needs clarification, keep the receipt or reference shown by your wallet or bank and send it through the account help path. Our policy wording applies to deposits, withdrawals, failed payment records and account closure
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requests.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.